Refund policy

Returns & Refunds Policy

At Lotpot Makes, every product is custom-made to order through our fulfillment partners. Because of this, we are unable to accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

Please read our policy carefully before placing your order.

1. Reporting an Issue

If your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
To request a replacement or refund, please email us at LotpotMakes@gmail.com with the following:
- Your order number
- Photos of the product showing the defect/damage/issue
- A brief description of the problem

2. Eligibility for Refunds or Replacements

We may issue a replacement, store credit, or refund under the following conditions:

The product is defective, damaged in transit, or the wrong item was sent.
The request was submitted within 48 hours of delivery with the required proof (photos + order details).

We cannot offer refunds or replacements if:

The issue is reported after the 48-hour window.
The customer provided incorrect shipping details at checkout.
The product has been worn, washed, or altered after delivery.

3. Refund Process

If approved, refunds will be issued to your original payment method (Visa or Mastercard).
Refunds may take 5–10 business days to appear, depending on your bank.
In some cases, we may offer a replacement or store credit instead of a refund.

4. Non-Returnable Items

Since our products are custom-made to order, we do not accept returns or exchanges for:

Change of mind
Incorrect size or style chosen by the customer
General dissatisfaction with the product if it matches the description and images provided

5. Shipping Costs

If your product is defective or incorrect, we will cover the cost of shipping a replacement.
In all other cases, shipping costs are non-refundable.

6. Contact Us

If you have any questions regarding our Returns & Refunds Policy, please contact us at:

📧 Email: LotpotMakes@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at LotpotMakes@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at LotpotMakes@gmail.com.